General FAQs

Once you register with us, you will receive a User ID and Password to your registered email ID.You can then login to your account using those credentials.
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You can call us at (412) 468-0661 or (520) 468-5818 Mon to Sat from 10:00 AM CST to 7:00 PM CST. You can even email us at contact@mytaxgenii.com.
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Tax FAQs

After registering with us, you are required to provide some basic personal information as well as complete a tax organizer that gathers the required information in order for us to complete your tax return/s. Upon reviewing the completed organizer one of our tax specialists will get in touch with you to gather any missing/additional information that may be required.
As soon as you provide us with the completed tax organizer, one of our tax specialists will get in touch with within 24 to 48 hours to provide you with an estimated tax summary. In the case of any missing or additional information required, an estimated tax summary will be provided to you 24 to 48 hours after we receive complete information.
In case of any delays on our end, you can escalate the issue to the concerned Tax Supervisor/Manager from your account using the escalation option.
Yes, it is essential that you review your tax returns before filing them with the IRS or the respective State departments. Although we prepare your returns based on information provided by you, you are required to sign off on the accuracy of your personal information, income details, deductions, etc. before anything is filed.
Once we receive payment for our services, we shall upload the Tax Return PDF (with water mark) to your account for your complete review and verification. You can download the tax return PDF using “DOWNLOAD TAX RETURN” option and thoroughly check the same for its accuracy. If you find any corrections on the tax return, you need to notify the same by declining the tax return PDF and later we shall upload the corrected one once again for your verification.
We shall file your tax returns electronically within 24 hours after your acceptance and your consent for efiling. In case if you are not eligible for E-filing, we shall provide you the signed (with the digital signature done by our Preparer) tax return copy along with the filing instructions for onward filing with the IRS and state revenue departments.
Generally, it is advised that you provide your bank account details for direct deposit when filing your tax returns with the IRS and any state departments. In the event that you do not provide any bank account details, you will recieve a cheque from the concerned authority to the mailing address on file with them.
If you have balance due /owe amount on your tax return, you can make payment to the departments by one of the following methods:
 Using Auto withdrawal facility while filing your tax returns (i.e.before the original filing deadline of April 15th).
 Make an online payment (using your credit card, debit card, etc.)
 Pay through paper check along with payment vouchers provided to you at the time of filing.
If you are unable to pay the amount owing due to your current financial position, you can contact the concerned authority (IRS or the respective state departments) and discuss with them other payment options they may have, like the, federal installment agreement with the IRS, etc.
If you find any mistake on the return originally filed, you may need to amend your tax return. An amended tax return with the required corrections can be filed with the IRS as well as most state departments.